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General FAQ's

Most Common Questions

These are the most frequently asked questions by program admins, applicants, and review teams. For more specific FAQ's please select the type of user you are above.

To reset a forgotten password, simply CLICK HERE and enter the email address that you initially registered with. Once you press “Reset Password” you will receive an email with a link to reset. Note: if you receive a notice that “Sorry, no account matching your entry was found.” one of two things occurred. 1) You have not yet created an account or 2) the account you initially created uses a different username than the email you entered. If this is the case, please enter an alternative email that the username may be associated with.

There are 4 primary reasons why your review committee may be unable to access the submissions assigned to them. 

  1. Your submissions have not yet been moved to the “accepted status”. Only submissions in this status will appear for the reviewers. To do this, simply go to “Submissions” and select individual, or bulk, submissions followed by the dropdown at the bottom of the page and click “Mark as Accepted”. Note, there is an email template that MAY be sent upon moving someone to the accepted status. By default this email is disabled but may be enabled under “configuration”.
  2. Your submissions are not in a group. Think of groups like buckets. In order for review committees to access submissions, both they, and the submissions, must be in a shared bucket. Typically submissions are automatically assigned to their groups upon submission based on a selection made during the entry process. However, there are instances (multi phase) where the submissions are either not grouped, or need to be moved to a new group. To do this, simply navigate to “submissions” and then either individually select submissions or bulk select. Once selected, use the dropdown navigation at the bottom of the page to “assign group”.
  3. While your submissions may be assigned to a group, your review committee may not be. Remember, groups are like buckets and in order for reviewing to occur, both submissions and a review member must be in a bucket together. To do this, you can:
    1. Go to “manage judges:. Here you can see a list of your review teams and a column (likely empty) listing the groups they are assigned to. Simply click “assign group” and add them to the desired group.
    2. Navigate to “Manage Groups and Divisions”. Here you will see a list of all the groups you have setup (note, you can also add groups here). Next to the group name you will find a link labeled “assign reviewer”. Simply click this button and select which review team members belong in that group. Note the link to “manage assignments as we will get to that soon).
  4. While you may have assigned submissions to a group, filled up the group with review team members, and marked them as accepted, there may be one last (less common) reason the review staff is unable to access the submissions and thats because you updated the group to have manual override.
    1. Go to “manage groups and divisions”
    2. Click on manage assignments next to the group in question.
    3. here you have two radio buttons.
      1. The default button “Automatically assign all reviewers to all submissions” means that any review member in that group will have access to every submission in that group. 
      2. The second radio button is “*I would like to decide the submissions assigned to each reviewer”. This means that even though submissions and review members are in a shared group, you want to manually decide within that group, specifically what submissions are assigned to what review member. For further help on this, see the tutorial on “Managing Groups and Divisions”.

To change your dates and deadlines you can:

  1. On your dashboard click “Update Dates” within the date and deadline timeline section. This will redirect you to the “profile”.
  2. Click “Profile” under event details.

Here you will be presented with potentially 5 dates. 

  1. Event Date. This is often your submission deadline and controls the “days remaining” countdown on your dashboard
  2. Signup Deadline. This is the date in which a submitter can create an account.
  3. Submission deadline. This is the date in which a submitter can actually submit their entry
  4. Evaluation start date. This is the date the evaluation criteria/rubric is made available to your review committee.
  5. Evaluation deadline. This is the final date/time in which an evaluation/rubric may be submitted.

Likely the date you are looking to modify will be both the signup and submission deadlines.

 

 

There are two main reasons why edit ability may no longer be active.

  1. The submission deadline has expired. If you are an admin, this can be modified under the “profile” section. If you are a submitter, please contact the administrator of the program in which you are submitting for.
  2. You are in an un-editable status.
    1. If you are an admin, you can control which submission status are permitted edit ability under “event config” and “Editable Submission Statuses”.
    2. If you are an applicant, please contact the administrator of the program you are submitting for to confirm both the dates permitted to edit, as well as your submission status.

To make content changes to your submission received email (or any other email templates”:

  1. Go to “Event Details” -> “Manage Email Templates”.
  2. Use the dropdown to identify which email template you would like to modify. Note, the submission received email template is named “Submitted form submitted email”.

Note* if you are not receiving a confirmation email please first check your spam folder in your inbox and if not there, please contact support@reviewr.com

To modify the content on your microsite, or add additional sections (description, rules, downloads, and sponsors):

  1. Go to “Event Details” -> “Profile”. 
  2. In the center of this page you will find two main sections where your microsite content lives.
    1. Description
    2. Rules
  3. If you scroll further, you will also notice a section to enable additional features on the microsite. The microsite currently supports the following:
    1. Event Description
    2. Event Details
    3. Event Rules
    4. Signup Button
    5. Event Partners (sponsors)
    6. Download Materials
  4. If you enable download materials there is also a section within “Profile” to upload documents and resources to be shared via the microsite.

 

  • Accepted – A submission should be in accepted status when it has been submitted and is ready to be reviewed by a judge. Setting a submission to accepted may prompt an email letting the applicant know that they will be advancing to the evaluation round. You can edit the content of this email under Event Details> Manage Email Templates> Submission Accepted Email. This email can be turned off at any time. Submissions cannot be edited in this status by default. 
  • Closed – A submission should be marked as closed in situations like removing test data. These submissions will not be visible to judges. Submissions cannot be edited in this status.
  • Denied – A submission should be marked as denied if they are not to advance to the evaluation round. Setting a submission to denied may prompt an email letting the applicant know that they will not be advancing to the evaluation round. You can edit the content of this email under Event Details> Manage Email Templates> Submission Denied Email. This email can be turned off at any time. Submissions cannot be edited in this status by default.
  • Incomplete – Submissions will be automatically marked as “incomplete” when a submitter clicks “save and logout”. Note, this is not a status you can assign to a submission but is instead system generated upon clicking save and logout. Submissions can be edited in this status.
  • New – A submission will be in new status if someone has started an application without creating an account and saving and exiting. This is useful for knowing how much traffic your event is getting. 
  • Pending – This is a dynamic status that can be used for quite a few reasons. It is also a status that is assigned manually by an administrator. Often times this status is used when a submission is reopened for edit ability. For example, between rounds, missing information, etc. Submissions can be edited in this status.
  • Ready – This is the default system status when a submission is fully submitted. A submission will be ready once it has been submitted by an applicant. Submissions can be edited in this status if permitted by admin.
  • New – This is a submission status that gets marked when an submission is first created and HAS NOT saved and logged out or submitted. This is a legacy status that will be removed in a future release. If you are looking to get an idea on how many submissions have started but not finished, please use the incomplete submission status.

Administrators can modify content within their submission form (or evaluation) at any time. To make these changes:

  1. Go to “Customization” -> “Submission Builder”.
  2. Click the blue edit button next to the name of your submission form.
  3. Here you will see a list of all the questions/steps within your form. Next to the question is an “Expand” icon to read more as well as a “pencil” icon to edit.
  4. Once done making edits click the blue “close button”.

Note: This is a high level overview on where to access the form editors. For the full form tutorial, please click here.

 

To generate a submission details report you can:

  1. Navigate to “Manage Submissions”
  2. Optional: Narrow a search
  3. Click the blue download button.

This will generate a report with each row being a submission and the columns with the corresponding data collected during the submission form.

Additional reporting such as evaluations, file uploads, etc can be found under “Reports”

The two most common ways to access the review committees scores/results are:

  1. In the UI
    1. Navigate to “Manage Submissions”
    2. At the top, click “Advancement:.
    3. This section allows you to filter by group, division, and scorecard.
    4. Here you will see a list of the submissions in that group, each review member assigned to review them, their individual scores, and an overall average.
    5. You can also select submissions from this list and “advance” them to another group such as “phase 2”.
    6. This page is also often used on a deliberation phone call where committees can discuss the entries and view into their submission for further discussion.
  2. Evaluation report
    1. Click “Manage” -> Reports.
    2. Within the Evaluation Report section select which scorecard, group, and/or division you wish to include in the report.
    3. Click Download.
    4. This report will include every submission that was evaluated, who scored them, each of their individual scores PER QUESTION, their total score, overall aggregate totals, and averages.

 

To email your submitters:

  1. Navigate to “Management” -> “Manage Submissions”.
  2. Optional: Use the filtering to narrow your results.
  3. Select the checkmark next to the submissions you wish to contact or, bulk select. Note: If you are selecting multiple pages make sure you click to “include all”.
  4. Once selected, use the dropdown at the bottom of the page and select “Email Competitors”.

To Email your reviewers:

  1. Navigate to “Management” -> “Manage Judges”.
  2. Similar to contacting submissions, use the checkboxes next to the reviewers names or bulk select.
  3. Once selected, use the dropdown at the bottom of the page to “Send Email”.

To give your review committee account credentials (after adding them) you can do one of the following.

Invite them to register

Inviting your review team allows them to register their own password (username will be the email you added them with). This also allows them to use that same password and username for any other programs you add them as a reviewer for.

  1. Go to “Management” -> “Manage Judges”.
  2. Either use the checkbox next to their name or bulk select
  3. Use the dropdown menu at the bottom of the page to “Invite”.
  4. This will open a preview of the message they will receive (Note, content controlled under email template management).
  5. Press go
  6. This will trigger the email where the review member will click a link and pick a password.

Use a temporary password

The temporary password feature is the most common way review committees are added in Reviewr due to the simple nature of the reviewer not needing to do anything.

  1. Navigate to “Management” -> “Manage Judges”.
  2. Use the checkbox next to the review members name or bulk select
  3. Use the dropdown at the bottom right and click “Temp Password”.
  4. Enter the password you wish to assign them.
  5. From here, they can simply login via my.reviewr.com with their email and the password you set.
  6. To notify them, you can use the “Email Temp Password” option in the dropdown.
  7. This is an email template that notifies them of the password you set. You can modify this content under the email template management section.

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